Terms and Conditions

By paying your Macks Moving services deposit you agree to be bound by Macks Moving Product and Services Terms & Conditions. It is your responsibility to check and be aware of all Terms and Conditions. You can review the most current version of our Product and Service Terms & Conditions at any time on this page. Your paid deposit date adheres to the terms and conditions on said date of your paid deposit. We reserve the right to update, change or replace any part of these Terms of Service.

Macks Moving Product and Service Terms & Conditions, last updated Friday the 10th October 2024.

1. Cost of service & payment terms

Deposit payment

To secure your move date, binding quote flat price quote and your requested moving services, a $100 dollar deposit is required on booking.
You have 24 hours to pay your deposit to secure your move date and binding quote flat price quote, from the date and time it is sent from your confirmation. Macks Moving reserves the right to change the original quoted flat price quote on the customers requested services if the customer does not pay their deposit within 24 hours. Macks Moving can not guarantee availability if the deposit is not paid within 24 hours. The quoted flat price quote is subject to change due to peak moving days, customer time window request and availability if the quote is not paid within 24 hours. Availability is not guaranteed, as we operate on a first come first serve basis.

If your quoted move is greater than $1,000 dollars a 10% deposit of your total quoted moving fee is required on booking to secure your move date and your requested moving services.
All deposit payments are to be paid electronically via the secure payment link shared with you, or over the phone. We accept all major credit/debit cards, Master Card, Discovery and Zelle.
Your deposit is fully refundable up to 7 days prior to your move day if you request in writing via email that you wish to cancel your services with Macks Moving. Allow for 5 business days for the process for Macks Moving to refund your deposit. If you request a refund either the day of your move, or within 6 days before your move date, you will not be refunded your deposit.
In the instance that the customer postpones their moving date Macks Moving will refund the customer’s deposit 30 days from the postponed move date if the customer does not move with Macks Moving, this refund will be directly refunded into the customer’s card which the original deposit was paid with. If the customer wishes to move with Macks Moving post the 30 days of their postponed move date they must rebook and pay a new deposit.

Outstanding balance payment

The remaining balance of your invoice is due 1 business day prior to your move date (except for Long Distance Inbound moves). Macks Moving can not move you unless the remaining balance of your invoice has been received.
For Long Distance Inbound moves the remaining balance of your invoice is due 1 business day prior to the start of your pick up window. Macks Moving can not move you unless the remaining balance of your invoice has been received.
We accept cash, bank check and all major credit, visa and debit cards, Zelle for the remaining balance of your invoice.
If you have opted to pay cash or check on the day of your move you must in writing notify Macks Moving when you receive your invoice and or during the booking process.
You must provide the total outstanding balance in cash or check to Macks Moving foreman on arrival. Macks Moving will not begin moving and loading the truck with your belongings unless cash or check payment has been made first.
If any outstanding payment is not made a third party debt collector will be contacted and this may impact your credit score.

Cancellations and Moving Date Changes

To reschedule your move date or requested Macks Moving service, we require a minimum period of notice of 3 business days prior to your booked move date, penalties will apply if we are not informed within these guidelines of our rescheduling date.

Peak periods require additional notice for rescheduling. All moving and storage services booked between the 25th to the 31st of any month, and the 1st to the 2nd of any month are subject to a penalty of 100% of the total price if the rescheduling and cancellation notice is not provided within 7 business days of the original move date. For regular days, all moves and storage services booked for any dates are subject to a 100% penalty of the total price if the rescheduling or cancellation notice is not provided at least 3 business days before the original move date.

Additional charges

Payment for the additional items can be made over the phone, we accept all major credit, visa, debit cards and Zelle.

If payment for the additional items will be using cash or bank check, payment must be made prior to the move beginning.

We cannot move your additional items unless that additional item fee is paid at that time for your additional items.

If there is no parking within 100 feet of the entrance of the pickup and drop off locations an excessive carrying and pushing fee is applicable depending on volume and distance. The moving crew will advise the customer of this and inform the moving consultant who booked this service for the customer to charge the additional fee, this depends on the volume of your move, with the maximum fee of $300.

Payment of parking tickets is the responsibility of the customer. In a jurisdiction where a customer can obtain a parking permit prior to the move, Macks Moving will inform the customer on how they can do so, for a small fee which will be paid to their local government. This is applicable for New Jersey and Hoboken. The customer will be responsible for fulfilling this requirement and completing the process with the appropriate local government authorities.

If the drop off destination is correctly provided at the time of booking, your guaranteed flat price quote includes fuel and mileage. For any additional 10 miles Macks Moving has to travel to complete services that were not originally account for an additional fuel and mileage fee will be applied.

Hourly labor Billing

It is the customers responsibility to specify the requested hours of labor they require for their hourly moving service when booking their moving service. If the hourly moving service exceeds the customers requested hourly time frameMacks Moving is not liable for incorrect hourly time frame estimates.

If hourly services are booked, Macks Moving requires the minimum hours for hourly moving services, a minimum of 2 hours for 2 movers and a minimum of 4 hours for 3 movers. Macks Moving will not book or confirm hourly moving services that are under this required hourly service requirements.

Hourly labor moving services commence when Macks Moving crew arrive at the pick up location and commence work. Commencement of work inates when they first engage with the customer and begin services of moving.

If additional time is needed to complete the hourly moving service the customer will be billed for the additional time, in hourly or 30mins incrementals at the agreed hourly rate on their agreed binding quote.

The customer must make payment of additional hourly moving fees and any additional moving fees incurred during the move that were not originally quoted for on the day of their move via Zelle, credit card over the phone with a Macks Moving sales representative. Payment must be made before the Macks Moving completes their hourly moving service and the bill of lading is signed at the drop off location.

If the moving crew notifies the customer that additional time is needed to complete the moving services, beyond the original quoted time frame the customer is responsible for the payment of those additional hours. The moving crew to the best of their ability will aim to complete services in a timely and safe manner, and will not be held liable for any additional hours incurred and fees incurred to the customer.

If the customer requests that additional time is needed to complete the moving services, beyond the original quoted time frame the customer is responsible for the payment of those additional hours.

Hourly moving services only apply for local moving services, and are subject to Macks Moving Management discretion. Flat price quote moving services are the default billing and moving service of Macks Moving. Hourly moving services do not apply for long distance, storage move in, storage move out or partial storage move services.

Promotional Codes and Discounts

Promotional codes, discounts and coupons are not applicable to your finalized quote. You cannot apply for promotional codes, discounts and coupons after you have received your quote.

The only exception to a discount on a quote is a comparable competitor quote. The quote of the competitor must be emailed with supporting documentation to Macks Moving. If the services are like to like, and the quote is legitimate from an equal size organization Macks Moving will aim to match or beat the competitors quote. There is no guarantee that Macks Moving will match or provide a discount. Macks Moving will determine what is a comparable quote and what discount to provide.

If a customer who is moving with Macks Moving has applied an active promo code discount during the booking process that same customer can not be a referral customer. A referee can not make a claim for a referral commission fee if their referral has applied a promo code and discount to their move, referral commissions are not valid and are not paid in this scenario.

Cost of Service

Additional waiting time charges may be applicable if there are any delays caused by the customer or building’s management.

Cost of service is subject to change if the customer adds additional items or services that were not originally quoted for in the original quote.

If any flights of stairs are involved in the logistics of a move, a stair fee charge will be applied. If at any destination additional stairs were not originally disclosed by the customer to Macks Moving while booking the move, a star fee charge will be applied for the additional stairs.

For video estimates the quote provided by Macks Moving for moving services is based on the items shown in the video quoting process and the inventory list agreed to by the customer when booking their move. If additional items or services are added that were not quoted for in the original moving quote the cost of service is subject to change.

Macks Moving Flat price quote includes the wrapping, packing and protection of basic furniture and large items such as TVs, dresser, sofa etc. It strictly does not include the packing of household goods such as books, kitchen items, items in draws, clothes, plates and or any miscellaneous household items that can fit into a box and were not listed on the quoted inventory list.The packing of such items are the responsibility of the customer, to make sure their items are packed properly prior to their move date, unless if the customer has elected for Macks Moving packing service which is not included in the flat price quote moving fee and will be charged as an additional service fee.

If additional items are to be packed that were not included in the original quoted inventory list these items will be charged for with an additional packing and moving fee.

The minimum size of local moving and local storage services performed by Macks Moving is 200CF. If the local moving service or local storage service is under 200CF the customer will be charged for the service of 200CF and no discounts will apply.

Truck Capacity and Inventory: We estimate that the provided inventory should fit into a 16-foot truck. However, due to the size and nature of certain furniture items, we cannot guarantee that all items will safely fit into the truck. We will do everything possible to ensure safe and efficient loading. Please note that some items cannot have anything placed on top of them, as this may cause damage. If the truck reaches its full capacity of 850 cubic feet and additional items remain, a second trip will be required. The cost of the second trip will be calculated based on the volume of the remaining items.

Safety and Loading: For the safety of your belongings, we reserve the right to refuse unsafe loading practices that may result in damage. We will load the truck in the safest way possible, but we are not responsible for damage caused by improper stacking if requested by the client.

Multiple Trips and Additional Costs: Should a second trip be required due to the volume of your belongings exceeding the truck’s capacity, the additional trip will be charged separately based on the volume of the remaining items.

Work Hours and Crew Fatigue: We understand your desire to complete the move in one day and will strive to do so. However, please consider that our crew requires sufficient rest and must return home safely. The crew will work until 12 AM at the latest. Any work that exceeds this time may need to be continued the following day.

Overtime Charges: If the job exceeds 8 hours, an overtime fee of $100 will apply for each additional hour.

The client authorizes Macks Moving to charge their credit or debit card, including the deposit, full payment, and any additional expenses as per the terms of the agreement.

2. Customer responsibility and expectations

The following items are strictly prohibited from being moved or packed into boxes by the client: scuba gear, plants, nail polish and nail polish remover, oil and gas, grill/barbecue supplies, pets, firearms and ammunition, fireworks, liquor, chemistry sets, and any other hazardous materials. Hazardous materials include, but are not limited to, fertilizer, paints, aerosols, pesticides, motor oil, batteries, and acids. Clients are responsible for ensuring that none of these items are included in their packed belongings, and the moving company reserves the right to refuse transportation of any such items.

All furniture must be emptied by the customer prior to the move. Such as dressers, draws, fridge and freezer. The only exception where furniture items do not have to be emptied is if the customer has elected and is paying forMacks Moving packing services. If a customer has elected packing services Fridge, Freezer and Perishable goods must be packed by the customer under food & safety requirements. Macks Moving will not be held liable or responsible for any sickness, damages or death due to food poisoning.

Customers must unplug any electronic components and items; our moving crew will not unplug or install any electronic components.

Prior to collection, it is the responsibility of the customer to ensure that televisions and monitors are accompanied by their respective power cables for testing purposes. Failure to provide these cables will result in the inability to test the functionality of these items. In such cases, Macks Moving will not be held liable for any damage or malfunction of the item during transportation.

If the customer has decided to pack their own items they must do so in durable boxes and packing material appropriate for transportation.

Food and perishable items can only be moved locally in a moving box pack by the customer.Macks Moving is not liable for food safety. If a customer has elected packing services Fridge, Freezer and Perishable goods must be packed by the customer under food & safety requirements. Macks Moving will not be held liable or responsible for any sickness, damages or death due to food poisoning.

Pets and Live animals will not be moved by Macks Moving

House small to medium sized Live plants will be moved Macks Moving It is the responsibility of the customer to provide accurate descriptions of plant size and weight during the booking process.

The maximum height of a plant which Macks Moving will move is 200cm/6.5ft, for local moving services only.

Macks Moving under no circumstances will load and or move any of the following items: live pets, firearms, illicit substances and chemicals.

Macks Moving will only move live house plants which are within reusable size for local moves less than 250 miles from the pick up to drop off location. The house plant must be planted in an appropriate pot for handling and must be of reasonable size for human handling.

Macks Moving under no circumstances will move live plants for long distance moves, 250 plus miles.

Macks Moving under no circumstances will move live plants into our storage facility for storage, only under emergency storage circumstances. If the customer has an emergency storage requirement associated with a long distance move, Macks Moving will not move any plants placed into emergency storage to the long distance destination.

If you have a waterbed, we will be glad to move it. However, we are not waterbed technicians. We will follow your instructions, but you must make a final inspection before our crew leaves. We will not send men out for later adjustments. If you prefer to have a waterbed company move your bed, please make those arrangements.

We only move empty aquariums. (This means empty of water, and also empty of creatures such as lizards, turtles and snakes.)

In the event you pack your own glass, porcelain, ceramics, etc. yourself, we will move them carefully, however we will not be responsible for breakage and/or resulting damage to packed and unpacked fragile items. If you wish to have fragile items packed in order that they will be covered by basic or increased insurance, you will be charged for packing and materials. If you decline additional materials we will move the items but you will be asked to sign a waiver.

Our moving personnel will move your pianos, appliances, and items over 300 lbs, if the work can be done safely. It is the moving foreman’s discretion to make this decision when assessing these items, the space and location of the move out and move in address.

The customer is responsible for signing the “Bill of Lading” at the time of pick up and the time of delivery, both stages of the move.

Conditions of all TVs are to be signed for at the pick and drop off location. Macks Moving movers will test TV function by turning on and switching channels at both addresses, the customer is required to sign that the TV works or does not work at pick or drop locations.

Please follow the link below from the Federal Motor Carrier Safety Association on your rights and responsibilities

In the moving situations whereMacks Moving is moving roommates, couples and divorced couples who are spearting their items for separate drop off locations Macks Moving will not be held liable for any claims or damages for missing items or items delivered to the wrong location. It is the responsibility of the clients to divide items and inform Macks Moving via their inventory list which items are theirs for delivery. Macks Moving will not communicate with the individual on behalf of the client who has taken or items in question either by accident or with intent, that is the responsibility of the client to discuss the whereabouts and ownership of such items with the other Individual. Macks Moving will not be held liable for any claims that items were moved without their consent if the customer booking the move added those items to their inventory list, the client is responsible for any damages or claims of any parties who reach out to Macks Moving and claim that their items were wrongfully moved.

Boxable items packed by the client must be packed in boxes durable enough to carry the weight of content, with each box weighing not more than 35lbs.

Macks Moving standard service includes one set up option per item when placing items in the customers new location. Services do not include multiple rearrangements of the furniture and items at the request of the customer.

Macks Moving advises clients to utilize sturdy and resilient boxes for packing belongings. Due to the stacking of boxes within our trucks during transportation, weaker boxes may risk being crushed, despite our adherence to industry-standard handling practices and meticulous care.

Unless explicitly requested and confirmed as a contactless moving service during the booking process, it is the responsibility of the client to ensure the closure, sealing, and locking of all doors, windows, and any other entry points both at the origin and destination locations involved in the moving process. This includes, but is not limited to, securing access points such as gates, garage doors, and any other means of entry or exit.

Furthermore, upon completion of the relocation process, and after the movers exit the premises, it is the client’s responsibility to ensure that all doors, windows, and access points are properly closed, sealed, and locked. The client is to remain present until the movers have completed their work and should be the last to leave the location. The moving company shall not be held liable for any damage, loss, or security breach resulting from the failure of the client to properly secure the premises after the movers departure.

Macks Moving does not provide hoisting services for moving items through windows, balconies, or other unconventional methods. Our services are limited to standard loading, unloading, and transportation of items within accessible areas of buildings, based on dimensions. It is the customer’s responsibility to ensure that all items can be safely transported through staircases, elevators, and doorways in terms of their dimensions. Macks Moving shall not be liable for any damages, items not moved, or delays arising from the customer’s failure to ensure accessibility of items for transport. Macks Moving provides a simple disassembly service for items requiring the removal of up to 8 screws, provided the item parts are not permanently affixed together (e.g., glued or sewn) and do not involve connected electrical/electronic components. This service is offered to facilitate fitting items through doorways or other confined spaces. If an item requires more extensive disassembly to facilitate transport, Macks Moving reserves the right not to move the item.

3. Insurance and valuation coverage for customer belongings

If you would like to purchase the optional Declared Value Protection you can do so here movinginsurance.com Any additional coverage with our 3rd party insurance company movinginsurance.com MUST be purchased at least 48 hours prior to the move and CANNOT be added on under any circumstances the day of the move or post the move.

It is your responsibility to purchase this additional insurance. If you have a high value item we strongly suggest you purchase 3rd party insurance as we are only liable to pay $0.60 cents per pound per item if the item is damaged or lost.

Macks Moving may request additional fees if you have nominated for 3rd party insurance for your items to ensure our moving and packing supplies match the value of your items.

We need a minimum 3 business days for any wooden crate or bespoke packing containers to be created for your valuables.

Macks Moving is not liable for any insurance claims or damages filed by the customer for already broken or damaged items that were picked up in their broken and damaged condition at the pick up location. Macks Moving reserves the right to photograph and state the damaged and broken items on the bill of lading at the pick up and drop off location. The customer must acknowledge and sign next to these items that they were already damaged and broken prior to Macks Moving moving the items. The customer suspends Macks Moving from being liable for any claims for these specific damaged items during the performance of the moving & storage services. If the customer refuses to sign their bill of lading Macks Moving cannot perform the moving services.

If any item of a “set of furniture” is lost or damaged, payment/refund is only made for the contracted value of the item damaged, calculated as per the valuation equation and as defined by the Department of Transportation, not the entire set.

It is a felony punishable by law to double file a claim for damages for your item/s through both a moving company and 3rd party insurance provider for the same item/s. When the insurance claim is filed with two insurance providers, this situation is called ”double dipping” and it is illegal. That is in the scenario that a customer has purchased an insurance policy for their items from a 3rd party insurance provider prior to their moving, and file a claim for the same item/s for damages, both through their moving company and 3rd party insurance provider.

Legally the insurance claim for one item can only be filed through one insurance provider, either via the moving company who is providing basic valuation/DOT insurance or if the customer had purchased 3rd party insurance through that insurance provider.

If the item/s has had a double claim for damages the 3rd party insurance provider will contact Macks Moving requesting a damages fee for the item/s in which case Macks Moving has already provided to the customer with a damages fee via basic valuation/DOT insurance. In such examples Macks Moving will disclose evidence to the 3rd Party Insurance provider of ‘double dipping”. If the customer has double filed the customer agrees to acknowledge to each respective party Macks Moving and the customers 3rd party insurance provider that they have double filed so that their claim can be closed by both parties. To avoid committing a felony the customer is to cancel the claim with one of two parties before the claim was processed and any compensation was provided by either party.

4. Building Insurance – COI (Certificate of Liability Insurance)

It is the customer’s responsibility to obtain the requirements from building management, provide them to us via email prior to their move, and to notify Macks Moving if their pickup or drop off address requires a COI.

Macks Moving has the right to refuse to move the customer or charge an additional fee if we arrive at the pick up or drop off location and the customer did not provide COI information prior to the move day.

Macks Moving does not provide floor and wall masonite protection in our standard flat price quote moving service fee. If a customer or management building requires wall and floor masonite padding/protection it is the responsibility of the customer to communicate this prior to their move day when booking their move, or within 48 hours of their move day to ensure that masonite material is prepared for their move day. Additional material and handling fees apply for masonite protection.

5. Claim and Refunds

You have 90 days from the date of move/delivery (or in the event of loss for the entire shipment, from the date your shipment should have been delivered) to file your claim. If you fail to file a claim within 90 days from your moving date Macks Moving will not be held liable for any damages or liabilities.

The claim must be submitted in writing to Macks Moving. After you submit your claim, Macks Moving has 30 days to acknowledge receipt of your claim. Macks Moving has 120 days to provide you with a disposition. Macks Moving is entitled to 60-day extensions if the claim cannot be processed or disposed of within 120 days.

Under the circumstances that Macks Moving is late to arrival of the intended pick up time frame window for your local move, Macks Moving will compensate the customer with a refund of 1% of their total service fee for every subsequent late hour. The maximum late compensation refund to be paid to a customer is 3%, If Macks Moving is more than 3 hours late the compensation fee is capped at 3%. Late compensation refunds only apply for pick up window time frames, they do not apply for drop off location time frame windows. For example if the customers pick up window is 9am – 11am and Macks Moving arrives at 11.30am due to unforeseen circumstances a compensation refund fee of 1% is payable. A claim for a late fee compensation is only payable to customers who make their late compensation claim via email, additionally the claim must be made on the day of the move, or 1 day after the move date. If a customer requests for this refund 2 days post their move day the refund is not payable, and Macks Moving is not liable to pay the requested refunds. If Macks Moving is late and the customer does not request the late refund compensation, Macks Moving is not liable to disclose this term or make payment to the customer.

Claimant/submitter of the forgoing claim to Macks Moving, hereby make a solemn oath to the truth of the statements contained herein and exhibits attached, hereto, and that no material fact is withheld that should be included in this claim report. Once this claim/form has been reported/submitted claimant has 48 hours to report any additional issue, after which no additional items or issues can be added to the claim or be raised as a new claim to Macks Moving.

In the circumstances that a claim is open and or requested prior to the completion of delivery or services, Macks Moving reserves the right to issue a refund or compensation for claim only after the goods have been delivered and or the service has been marked completed.

If you have a claim to make, please contact claim@macksmovingco.com Once you submit your Macks Moving claim form, you will be emailed a copy of the form for your own records.

A claim cannot usually be resolved immediately and may take some time before items can be inspected and repaired or replaced. We appreciate your cooperation and patience in this process. You can expect the following from the process:

We take your feedback and claims very seriously. Once we have received all the information regarding your claim including any supporting pictures or evidence our claims team will be in touch to begin investigating your claim.

Your appointed contact in our claims department will be your key contact as we resolve your claim. They email and call you as we make progress and find a fair resolution as quickly as possible.

We will present you with a fair and considered settlement offer. If you accept the offer we will compensate you accordingly. If our offer is not accepted we will work with an independent arbitrator where appropriate.

Macks Moving will not take responsibility for the items reported as damaged, if Macks Moving was not performing transportation and/or final delivery of the items. The customer is to seek damages through the 3rd party arranged/hired by the customer.

6. Safety of Moving Crews and Customers

Our moving personnel are covered by third party work’s compensation insurance which Macks Moving covers by New York State Law.

Customers are advised not to get involved in the carrying of items which they are paying for the services of Macks Moving to do so. If a customer lifts an item and becomes injured, they do so at their own risk. Macks Moving is not liable for any claims and damages that a customer causes themselves during their move.

Customers are expected to treat Macks Moving moving personnel crews respectfully. Macks Moving reserves the right to stop a move if a customer is harassing Macks Moving moving personnel.

7. Contactless Moving Services

If a customer books a contactless moving service with Macks Moving the customer agrees to Macks Moving contactless moving services terms and conditions. By paying your Macks Moving services deposit and or any moving fees you agree to be bound by Macks Moving‘s Product and Services Terms & Conditions.

The customer must make themselves available online during their contactless move day to take phone and video calls with Macks Moving moving personnel to view their move day, answer any questions and view their completed move.

The customer is required to sign their bill of lading electronically to acknowledge the accurate loading and completion of their move with Macks Moving.

It is agreed that by accepting the shipment from their “contactless moving” service the customer will not hold Macks Moving liable for any claims or damages for building and or apartment damage such as dents, scratches, damage to walls, floors and doors.

Macks Moving will not be held liable for any claims or damages for items that are already broken or damaged on arrival. Macks Moving may take images of any items that are already broken and damaged and report them to the Macks Moving claims department before touching and moving the item. Macks Moving will not cover existing damaged and broken items with the basic insurance policy required by the Department of Transportation amounting 0.60 cents per pound of an item and will not provide any further compensation for these items.

Macks Moving will not be held liable for any damages or claims to items and boxes self packed or wrapped by the customer. This Includes boxes packed by the customer incorrectly that are subsitable to damage. Macks Moving will cover such claims with the basic insurance policy required by the Department of Transportation amounting 0.60 cents per pound of an item and will not provide any further compensation for these items.

Macks Moving will not be held responsible to dispose of any items or rubbish that are not included in the customers moving inventory list as an item to be moved or taken by Macks Moving for disposal, Macks Moving will leave items in the property that have not been not included in the customers moving inventory list as an item to be moved or taken by Macks Moving for disposal. Macks Moving will strictly not be liable to pay for any disposal fees the customer incurs from their building management company for these items to be disposed of post the moving service has been completed, the customer is responsible to pay for this disposal fee imposed by their building management company for items which where not moved.

The customer is responsible to provide Macks Moving access to their pick up and drop off location via legal representative or building management. Macks Moving is not responsible for the security of the pick up or drop of location during the contactless move and will not be held liable for any claims of theft, damage or lost keys to the location. Macks Moving to the best of its ability will close the location main door and hand back any keys to a designated representative to the customer at the location. It is the responsibility of the customer to ensure keys have been handed over and doors have been locked. Macks Moving will not drive to drop off keys to the customers legal representative or ensure safe and secure lock up of all access points of the location when leaving and entering the location during a contactless move.

Macks Moving can not guarantee the accuracy that all items will be packed and moved during the election of contactless moving service by the customer. Macks Moving can only move the items that have been included in the inventory list and can only assume what those items are when packing and performing a contactless move in the absence of the customer. If the customer can not be available for a video call for the entire packing and loading process the customer acknowledges that they will not hold Macks Moving liable for any items that were not packed or forgotten. It is the responsibility of the customer to ensure they provide an accurate inventory list, instructions per item and be available for a call to help direct the movers especially for full packing contactless moving services.

8. Long Distance Moving Services

Macks Moving reserves the right to use a third party insured long distance moving provider to ship and move your items to your drop off location depending on the distance of your move.

If a third party long distance carrier is completing the shipment and drop off of your long distance move, all communication for long distance moves will be held with Macks Moving who will liaise with the carrier on your behalf.

If any claim may arise during your long distance move where a third party long distance carrier was involved you must submit your claim to Macks Moving for handling, in accordance with our claims processes and procedures.

Consolidated Shipping: Macks Moving will pick up items on the agreed upon reservation pick up date and time. Macks Moving will reload items into long-distance trailers at the dispatching center to ship items to the customers drop off location. Multiple customer items may be packed and organized in one long distance trailer.

Consolidated Shipping: Macks Moving, cannot guarantee an exact delivery date during the booking process for Consolidated Shipping. The customer will be provided with a delivery time window; this is determined by the distance between the pick up and delivery state, month, date, and other logistical variables. Once the exact delivery date and time have been confirmed within the delivery window, the customer will be informed. The delivery window time frame is provided in business days, with deliveries possibly occurring also on non-business days (weekends).

Macks Moving aims to deliver your shipment in the delivery window noted in your reservation booking. Macks Moving will provide a minimum of three updates on the shipment’s expected delivery date. The first update will occur one business day after the move to confirm that the shipment has been processed in our facility and is ready to be assigned to the first available vehicle. The second update will occur once the items have been processed out of our facility and are marked as ‘in transit’. The third update will occur once the exact date and time of delivery are confirmed. Updates may overlap due to dispatching distance and time for delivery.

Exclusive Straight delivery: Macks Moving will pick up items on the pick up date and time agreed upon reservation. Macks Moving will also drop off the customers items at the drop off location on the agreed drop off delivery window. The entire long-distance tractor-trailer is reserved for the customer’s out of state move.

Macks Moving is not responsible for any delays caused by road closures, unexpected traffic jams, accidents or any law enforcement stops during your long distance move which may impact your drop off date and time.

Macks Moving will refund $50 per day, for any delay in collecting or delivering long distance shipment, passed the collection or delivery window from the contract, if missed due to mechanical failure, road conditions or poor logistics planning.

Shuttle truck transfer may be required if a 53 foot truck is not able to fit at the delivery address and will be included at no additional cost. The customer is obligated to inform Macks Moving one day before the pick up and drop off if the street can fit a 53 foot truck so Macks Moving can organize shuttle truck transfer if required.

Macks Moving has the right to place your items in a storage space and re-deliver the items at the first available date if nobody is present at the delivery point within the guaranteed window of delivery. The additional re-delivery and storage space fees will occur.

At the time of the pick up the customer should inform Macks Moving of the first available delivery date to accept the shipment at the delivery address. If a customer wishes to change the FADD after the pick up is done additional fees may occur to cover the loss of the logistics planning or re-delivery and storage.

Insurance coverage for long distance moves are outlined under Valuation Coverage for Your Belongings terms and conditions.

9. Storage Services

Macks Moving provides only Warehouse Storage: All customer items to be stored in Macks Moving warehouse storage facility will be wrapped at the pickup location and will be transported to Macks Moving secure storage facility where items will be placed on pallets and additionally wrapped and organized in the facility. Macks Moving storage facilities are private and secure with 24 hours video security surveillance. Customer visits to Macks Moving secure warehouse storage facility are restricted to no storage visits.

Storage monthly fees are predetermined by the size of the shipment. Calculated per cubic feet plus tax per month. The rate per cubic foot for storage is a fixed rate at the day of booking and signing storage agreement and paying move in service deposit, in which case the customer is bound to the terms and conditions of service .

Macks Moving reserves the right to amend a customer’s monthly fees under the following conditions; if the customer schedules a partial storage move out, schedules an additional storage move in with additional items, has additional items that were not originally quoted for in the original storage move in service; and or for any other reason without notice.

Moving out of storage can be scheduled with Macks Moving with a 3 business day notice prior to move out date.

Self move out needs to be scheduled at least 3 business days prior to move. If a customer completes a self move out of any Macks Moving storage facility warehouse or individual unit the customer will incur a self move out fee, which will be equal to the cost of a full storage monthly fee prior to pick up.

A customer can nominate a 3rd party carrier to pick up their items from storage at the additional fee of a full month’s storage fee prior to pick up.

For Emergency In Transit Storage Services Macks Moving will store the customer’s items in storage as an In Transit Storage Customer for 14 days as of the day of their storage move in. Once the 14 days of In Transit Storage Services have lapsed the customer will be subject to the terms and condition of storage customers and will be billed for their monthly storage fee on the 14th day from their original move in date.

In the scenario where monthly storage payments are not collected for 3 months Macks Moving has the right to place your items on auction and/or dispose the items to cover loss. Macks Moving will not be held liable for any damages or claims, if this action takes place.

Macks Moving will not be held liable to any claims or damages made by a storage customer for self packed and incorrectly packed items and boxes, no matter the duration of time in Macks Moving storage facility. Macks Moving can not guarantee any damages against a customer’s items during the transit to and from and at the storage facility if the items where self packed by the customer, and therefore will not be held liable for any claims and damages.

Perishable goods, such as cooking spices, herbs, food, fruit, tea, coffee and dried foods are strictly prohibited from being stored in Macks Moving storage facilities. Macks Moving will not be held liable for any damages that may occur to the customers boxes or inventory such damage includes rooting and pest infestation. If a customer is found to have perishable goods in their stored items they will be held liable to cover any damages or losses incurred; this includes pest control bills and other customers damaged items caused by a customer’s perishable goods.

Macks Moving does not offer any storage facility visits to storage customers or the general public.

Macks Moving does not offer individual Storage Unit Services.

The responsibility of monthly storage payments are the legal responsibility of the signer of the Macks Moving Service agreement. If the signer is storing items for an individual/s other than themselves the signer is responsible for those individuals monthly storage fees. If monthly payments are missed the lien for storage items notice of disposal will be the legal responsibility of the signee, not the individuals whose items are in storage under the signee name.

It is highly recommended that the individual who is entering into contract with Macks Moving for their monthly storage service is the individual whose items are actually stored with Macks Moving.

Macks Moving will not be held liable for any claims or damages for any notice for disposal lien’s of an individual item who was not the original signer of the storage contract.

If in the scenario where two or more individuals have their items stored under one signer contract and they wish to split their items and enter into a new monthly storage contract or have their items removed from storage. Each individual will be responsible for their new monthly storage fee and must sign a new storage contract agreement. If a balance is owing on the original storage contract Macks Moving will not split the inventory list and create individual monthly storage fees until the balance is paid by the original signer of the contract.

Macks Moving will not be responsible or held liable for any damages, claims or losses when a customer schedules a storage move out via a self move out or via a third party carrier, moving company. No inventory that was stored with Macks Moving and moved by the customer or a third party carrier will be subject to Macks Moving’s claims policy when the customer or a third party moves items out of Macks Moving’s storage facility.

Macks Moving does not under any circumstances store any customer plants or flowers in its storage facility. Macks Moving will not accept plants or any living flora to be moved into its storage facility.

If a customer has moved plants into Macks Moving storage facility for emergency storage or transit storage due to a delay in drop off Macks Moving will not be held liable in keeping that plant alive and caring for that plant in the storage facility. All live plants in the storage facility if stored will be disposed of. Macks Moving will not be held liable for any damages or claims for the disposal or loss of plants.

Weapons, dangerous chemicals and prohibited substances are strictly prohibited from being stored at Macks Moving’s storage facility. If such substances are found Macks Moving will hold the customer liable for any damages and losses.

Macks Moving reserves the right to move your secure crate of items between Macks Moving facilities throughout the duration of your storage contract.

Musty smells or odors, stemming from the off-gassing of microscopic molds and mildews present on clothing or cloth-based furniture naturally, are acknowledged as inherent developments. These odors may emerge gradually over time due to environmental factors, including moisture accumulation within stored items, as the boxes are being closed, taped/furniture wrapped. Despite our efforts to maintain stable environmental conditions within our storage facilities, the occurrence of such odors is beyond the direct control of the storage company. Therefore, the company will not be liable for the presence of these odors.

Upon confirmation of storage services, the customer acknowledges and agrees that their shipment may be stored at any of the facilities operated by Macks Moving, regardless of the specific facility address initially stated in the confirmation. This flexibility allows us to optimize storage space allocation and operational efficiency. Rest assured, all goods will be stored securely and under the same conditions of care and protection as outlined in our standard procedures.

10. Packing and Unpacking

Transportation of breakables without proper or recommended containers: Unpacked items of a fragile or breakable nature include, but are not limited to, the following: Waterbed mattresses, a glass of any kind, lamps, lampshades-pictures, mirrors, marble, granite, stone, pottery, LCD or plasma TV’s and artwork of any kind. They MUST be packed in a proper box. Damage claims for such, will not be honored, unless items are packed or crated in the recommended container by the Carrier. Shipper accepts responsibility for any item that is placed onto our trucks without the proper packaging. Macks Moving will always recommend proper containers for such items.

Full packing and unpacking services performed by Macks Moving will be completed if requested by the customer at an additional service fee. Last minute packing requests may not be serviced.

Macks Moving will provide packing paper, boxes and packing supplies if packing service has been requested at the time of booking to complete the packing service packing supplies are included in the packing service fee.

Macks Moving will not provide bubble wrap for any items unless requested by the customer at the time of booking.

Macks Moving will not organize the items in the boxes while packing unless requested by the customer at the time of booking. Macks Moving will pack items in accordance with the room they are and the type of item they belong to. Macks Moving will randomly and safely pack items but will not separate the content of drawers that need to be packed among the boxes. The packing will be done in the order that is most effective for an efficient and safe operation. It is the responsibility of the customer to organize their items before Macks Moving commences the packing service.

Macks Moving is not responsible for additional packing of boxes if the number of boxes is not enough which was agreed upon booking by the customer, unless the customer agrees to the additional fees that are predetermined for any additional packing at the time of booking.

If the customer has requested unpacking services Macks Moving will unpack the boxes and dispose of the cardboard boxes and packing materials used at the time of packing.

Macks Moving will unpack the items at the designated place upon customer instruction but will not organize the content of boxes as customer desires nor in a stylish/designer manner.

Macks Moving will safely and efficiently unpack china and kitchen box content but will not organize china and breakables in a matching grouping or stylish/designer manner.

11. Plastic Moving Totes/Bins for Hire

Macks Moving will drop off the hired plastic moving totes to the customer nominated location for packing use.

The customer has a maximum of 5 days post their move in date to their drop off location to return all hired Macks Moving plastic moving totes clean and in the same condition which they received them. Macks Moving will collect the plastic moving totes from the nominated location post move.

If a Macks Moving plastic moving tote is damaged or missing the replacement fee per plastic moving tote is $50.

12. Moving Supplies to purchase

Macks Moving offers moving supplies in bundles that can be purchased during the booking process or prior to the move day. A minimum of 3 business days prior to the move day are required to purchase moving supplies for delivery.

Macks Moving will deliver the purchased moving supplies to the nominated location.

Macks Moving does not offer refunds or returns on sold moving supply goods, used or unused.

13. TVs and Electronics

The customer is required to turn on their TV prior to Macks Moving packing the TV into a TV box, both the Macks Moving foreman and customer are to acknowledge on the signed bill of lading that the TV works or does not work at the pickup and drop off location. If the TV does not work at the pick up location Macks Moving is not held responsible for any damages or claims.

If the TV does work at the pick up location and does not work at the drop off location and no external damage is visible Macks Moving is not held responsible for any damages or claims.

If the TV does work at the pick up location and does not work at the drop off location and external damage visible Macks Moving will process the damages and claim for the customer.

Macks Moving will not be responsible for damages to the TV if packed by a customer in their own box prior to the crew’s arrival.

Macks Moving will dismount a wall hanging TV if agreed at the time when the customer is booking their move free of charge, every additional TV wall dismount is $50 per TV. If Macks Moving is required to dismount a TV that was not outlined in the inventory list when the customer was booking their move, a dismount fee of $50 per TV will apply.

Macks Moving does not offer TV wall mounting services, or any wall mounting services

When moving any appliances, Macks Moving is not responsible for disconnecting the electricity and will not be responsible for disassembly/assembly of any appliances that cannot fit through the door unless previously agreed at the time of booking.

Macks Moving can perform TV unmounting as a service, but will not assume responsibility for any damages to the wall, including but not limited to holes or other damage resulting from the previous mounting of the TV or the unmounting process itself. Even if the unmounting is performed correctly, damage may occur due to improper or overly tight mounting methods used previously. It is the customer’s responsibility to assess and accept any risks associated with the unmounting process. Macks Moving shall not be liable for any such damages resulting from the TV unmounting.

14. Special Handling

When booking your move, the customer is responsible for clearly defining all of their items and required moving services, Macks Moving will inform the customer which items or required moving services have an associated special handling fee or service charge.

Additional padding / protection handling is applicable for furniture that consist of one or more of the following, but is not limited to: marble, any type of stone, glass, crystal, mirrors, screens (Pelotons, etc), or picture frames larger than 4 ft x 4 ft. These items might be subject to additional protection with moving blankets, cardboard and even wooden crating; thus resulting in additional fees.

Additional disassembly / reassembly handling is applicable for furniture that requires movers to take out 8 screws or more, or spend 20 plus minutes to disassemble/reassemble. Items that fit under this category include, but are not limited to: armoires, bookcases, shelves, cabinets, entertainment centers, beds (storage, captains, canopy, electric, loft, trundle, bunk, adjustable), sofas, wall units, etc.

Additional heavy item handling is applicable for any piece, or furniture that weighs more than 200 lbs. Examples of such items include, but are not limited to; pianos, large tables, gym equipment (ellipticals, treadmills, etc), armoires, large dressers (triple, double), recliners, electronic appliances (fridges, washers, dryers), sculptures, art installations, items made out of heavy stones, heavy metals or full wood, etc.

Macks Moving strictly does not assemble out of the box furniture of any kind, Macks Moving will move boxed item but does not offer assembly services for unboxing furniture items

Macks Moving does not assemble furniture that was previously disassembled by another individual or company. Macks Moving will move the disassembled pieces however it is the responsibility of the customer to assemble that piece of furniture

Macks Moving reserves the right to refuse to disassemble or move pieces that require special instructions or training in order to be moved. Such items include, but are not limited to; gym equipment, built in furniture installations, pool tables, refrigerators, commercial equipment.

Macks Moving reserves the right to refuse to move or leave behind an item or piece of furniture based on crew foreman’s assessment of the situation, with the main factors being the safety of all parties and potential damages that could occur; eg. The foreman concludes that moving a piece is dangerous to the environment (walls, floors, doors), the state of the piece (possible damages) and most importantly the health and safety of movers, customers and bystanders.

15. Furniture Assembly & Disassembly

It is the responsibility of the customer to fully disclose the true nature of the size and complexity of their items. Macks Moving has the right to charge additional handling fees or refuse to move an item if on the day of a move, large and complex items are present which were not fully disclosed at the time of booking.

It is the responsibility of the customer to provide furniture assembly manuals for any complex or large items.

It is the responsibility of the customer to contact the manufacturer of an item if it requires specific handling and care for the manufacturer to send their technicians to disassemble the item prior to Macks Moving picking up the item to be moved.

Macks Moving provides a variety of furniture handling services, some of which require special handling that must be communicated prior to the move as they may require an additional fee and resources to complete the move safely.

Large wall units must be communicated at the time of booking to ensure resources are available to handle such items, an additional handling fee will apply.

Armoire, china cabinet, pool table, piano, exercise machine and similar oversized items that cannot be moved in one piece due to size or fragile material such as glass or compressed wood require an additional handling fee as they must be disassembled and reassembled.

Macks Moving will strictly not assemble furniture or any item that was not disassembled by Macks Moving at the pick up location. Macks Moving will not be held liable for any damages or claims regarding the damage of items disassembled and packed by the customer.

If a customer’s furniture or item requires special handling that was not disclosed to Macks Moving during the booking process or disclosed to Macks Moving with a minimum of 4 business days notice prior to their move day Macks Moving reserves the right to not disassembled the furniture item. Macks Moving requests that customers seek expert and professional furniture disassembly service for complex and special items that require special handling prior to their move day so that Macks Moving can move the disassembled item to the drop off location, Macks Moving will not assemble such items at the drop off location. Macks Moving will aim to move such items if possible without disassembly. If the item can not be moved without disassembly, and special handling is required, Macks Moving reserved the right to move the item, and will not be held liable for any damages or claims. The customer will be responsible for sourcing the appropriate experts to disassemble and assemble the furniture for it to be moved safely. Macks Moving will not be held liable to refund the charge items that are not moved due to the customers inability to inform Macks Moving of special handling requirements.

16. Furniture & Mattress Disposal

Macks Moving will inquire additional fees for disposal of the items to a disposal center to cover additional mileage, labor and additional stop as well as the charges required by the disposal center.

Macks Moving provide plastic cover for mattress disposal

Macks Moving will dispose of a customer’s items on the curb if previously requested by the client on the time of booking and in accordance with the city’s curbside disposal pick up days. Macks Moving is not responsible for any fines or penalties of illegally curbside disposal, it is the responsibility of the customer who owns the possessions and requested such services at the time of booking. Macks Moving will not dispose of any items curbside on the day of the day of the move if the customer had not previously requested the service when booking their move, with no exceptions.

Macks Moving does not provide disposal services for a customer’s miscellaneous items for disposal during their moving day and unpacking process. unless packed by the client into the box and marked as ”For disposal”. Macks Moving can dispose of moving boxes packed by the client and marked for disposal by the client or any other items that the client reported for disposal, prior to the moving day. If the customer requires more items to be disposed of an additional disposal fee will be applied.

17. Client referral program

The referrers referral must move and complete their paid services with Macks Moving. Which means that if you refer a friend and they don’t move with Macks Moving you do not earn a referral commission fee. Referral fees are only paid on completed and paid in full moves by Macks Moving

All referrals must be submitted through the Macks Moving referral program web form. If you referred a friend via email to Macks Moving you are not entitled to a commission fee. If you referred a friend verbally to Macks Moving you are not entitled to a commission fee.

If you qualify for a referral fee, the referral fee will be sent to your submitted mailing address within 30 days from the date the move has been completed and earned.

Method of referral fee payment is strictly via certified bank check, which will be sent to you via Macks Moving, to the mailing address provided by the referrer via the referral program web submission form.

Macks Moving offers a 10% referral commission for local moves on the total and paid invoice

Macks Moving offers a 5% referral commission for Long Distance on the total and paid invoice for any out of state moves, out of New York and New Jersey.

Macks Moving reserved the right to change the commission fee at any time, and or cancel this commission referral program.

The referred customer does not earn a commission or discount on their own if they are referred to Macks Moving via this program. If the customer quotes a promo code during their booking process they can earn a discount on the move.

The referee who earns a commission fee cannot apply that commission fee as a credit for any future moves or services from Macks Moving. Nor can it be applied as a discount to future services of their or any contacts of theirs.

If the referred customer has an open or pending claim with Macks Moving which could result in a loss of earned revenue and damages, Macks Moving reserves the right to not pay the referrer their commission fee as no revenue has been earned. Macks Moving with discretion may pay the refer a flat commission fee of $50 dollars if their referral has an open and pending claim, no matter what the original percentage fee that could have been earned was without a pending claim.

Macks Moving does not under any circumstances honor any referrers web referral submissions forms, emails or calls for a referral commission post the referral’s booking move date – the date which the deposit and service agreement have been signed. All referrals are to be made prior to the referral booking their move with Macks Moving. Macks Moving will not pay or honor any referral commissions fees for referrals made post the referrals booking date.

If a referrer makes a referral that elects Macks Moving storage move in services, that is the only storage job service that the referrer will earn their commission fee for, if all referral conditions are met. Macks Moving will not pay the referrer any referral commission fees on other storage service job types such as storage move out services or monthly storage fees associated with that referral customer. Only the original and single job type of storage move in services can a referrer earn referral commissions.

Macks Moving will not honor referral commission fee payments to referrers who refer customers who have previously moved with Macks Moving as a repeat customer. A referrer cannot refer or earn referral fees for a referral who has previously moved with Macks Moving.

Macks Moving does not honor any referral commissions or pay any referral fees to a referrer who refers a customer to Macks Moving who has already been in contact with and received a quote from Macks Moving.

Macks Moving offers a 5% referral commission for Long Distance moves on the total and paid invoice for any out of state moves, out of New York and New Jersey.

New York to New Jersey is considered a Long distance move and therefore a 5% commission fee will be paid on the total and paid invoice for any out of state moves.

Broker Referral Program

Macks Moving is not associated with or is a legal representation of any broker, real estate firm or individual who participates in this program. Each party is its own separate entity.

Macks Moving offers a broker referral program which awards a broker referrer with a commission fee on their referral’s completed move. The following conditions must be met for the referrer to earn their commission fee:

The referrers referral must move and complete their paid services with Macks Moving. Which means that if you refer a client and they don’t move with Macks Moving you do not earn a referral commission fee. Referral fees are only paid on completed and paid in full moves by Macks Moving

All referrals must be submitted through the Macks Moving broker program referral program web quote form page with the brokers unique Macks Moving Promo code. Or when the referred client is booking their move with Macks Moving mentioning the broker’s unique Macks Moving promo code via email or over the phone.

If you qualify for a broker referral fee, the referral fee will be sent to your submitted mailing address within 31 days from the date the move has been completed and earned.

Method of referral fee payment is strictly via certified bank check, which will be sent to you via Macks Moving, to the mailing address provided by the broker when onboarding into Macks Moving’s Broker referral program.

Macks Moving offers a 10% referral commission for local moves on the total and paid invoice.

Macks Moving offers a 5% referral commission for Long Distance on the total and paid invoice for any out of state moves, out of New York and New Jersey.

Macks Moving reserved the right to change the commission fee at any time, and or cancel this commission referral program.

The broker referer who earns a commission fee cannot apply that commission fee as a credit for any future moves or services from Macks Moving. Nor can it be applied as a discount to future services of their or any contacts of theirs.

Macks Moving does not under any circumstances honor any broker referrers web referral submissions forms, emails or calls for a referral commission post the referrals move date, or post the referral booking move date. All referrals are to be made prior to the referral booking their move with Macks Moving. Macks Moving will not pay or honor any referral commissions fees for referrals made post the referrals booking date and move date.

If a Broker referrer makes a referral that elects Macks Moving storage move in services, that is the only storage job service that the referrer will earn their commission fee for, if all referral conditions are met. Macks Moving will not pay the referrer any referral commission fees on other storage service job types such as storage move out services or monthly storage fees associated with that referral customer. Only the original and single job type of storage move in services can a referrer earn referral commissions.

Macks Moving will not honor broker referral commission fee payments to broker referrers who refer customers who have previously moved with Macks Moving as a repeat customer. A referrer cannot refer or earn referral fees for a referral who has previously moved with Macks Moving.

Macks Moving does not honor any broker referral commissions or pay any referral fees to a broker who refers a customer to Macks Moving who has already been in contact with and received a quote from Macks Moving.

18. Military Moving Discount Program

Macks Moving strictly only accepts the following US Military Identification Cards: US Military ID Card, US Military Dependent ID Card, US Veterans ID Card, Veterans Designation on Driver’s License. Macks Moving will not accept any other forms of military identification.

To redeem and be eligible for the Macks Moving Military Discount the customer must scan and or take a photo of their ID card and send it to the appropriate Macks Moving representative prior to booking their move.

Macks Moving will not accept military ID or apply the discount post the customer move being booked and the deposit being paid. The discount can not apply after the booking process occurs.

Macks Moving reserves the right to at any time not offer Military discount and will not be held liable for any claims or damages.

19. Customer Privacy

Macks Moving is committed to protecting your privacy. This Statement of Privacy applies to Macks Moving services and governs data collection and usage at all Macks Moving websites, third party lead platforms, emails, phone calls and the physical completion of services.

Collection of Personal Information

Macks Moving collects personal information via phone, email, web form or third party lead provider, such as your email address, name, home or work address, telephone number, bank account information and credit/visa card details. Information collected by Macks Moving is used for the billing and provision of the purchased or related services. Macks Moving does not collect any information about your computer hardware and software.

How we use your Personal Information

Macks Moving collects and uses your personal information to process service orders and deliver the services requested. It is possible that Macks Moving may also use personal information to inform you of other products or services available from Macks Moving, or its affiliates. Macks Moving may also contact you via email marketing communication, surveys to research your opinions of current services or of potential services.

Macks Moving may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.

Macks Moving may occasionally hire other companies to provide limited services on our behalf, such as international and long distance moves, providing customer support, processing transactions, providing services, or performing statistical analysis of our services. We will provide those companies only the information needed to deliver the service they provide.

Macks Moving does not collect or use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Macks Moving may access and/or disclose your personal information if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal processes served on Macks Moving or the site; (b) protect and defend the rights or property of Macks Moving, including its website; or (c) act under exigent circumstances to protect the personal safety of users of Macks Moving or the public.

Personal information collected on this site may be stored and processed in the United States or any other country in which Macks Moving or its affiliates, subsidiaries, or agents maintain facilities, and by using this site, you consent to any such transfer of information outside the country.

For what purposes do we collect, hold, use and disclose personal information. The main reasons we may collect, use, hold and disclose personal information include:

Our general business operations and functions, including providing you with our product and services;
To provide and answer questions about products and services to you and/or your organization and to send communications when requested;
To conduct business processing and related functions including providing personal information to our related bodies corporate, clients, contractors, service providers or other third parties;
To update our records to keep your contact details up to date;
To process and respond to any complaint made by you;
To comply with our legal or regulatory requirements, or where required by law;
Conducting business on our website, and improving our websites, and;
For any other purpose related to or ancillary to any of the above.

Security of your personal information

Macks Moving is committed to protecting your personal information. We use a variety of security technologies to help guard against unauthorized access, use, or disclosure. For example, we store the information you provide on computer systems in controlled facilities with strictly limited access. This includes your name, address and credit card information. Macks Moving uses trusted and large third party technology vendors who use data encryption technology. Credit card and billing information is collected on and stored on our First Data Bank and QuickBooks merchant accounts.

20. Liability waiver during a state of emergency, pandemic or natural disaster

Under the 2020 COVID 19 New York State Executive Order “Essential Business” Macks Moving is an “Essential Business”. We have increased the sanitization of our trucks & equipment to protect our customers. Our essential workers “movers” & “foreman” are also advised under strict company policy to wear face masks & gloves during every customer move. They are also advised to wash their hands frequently and use hand sanitizer gel provided by the company. If they are sick they are advised to stay home until they have made clearance.
Macks Moving will not be held liable for any damages if a customer or member of the community gets sick during the 2020 COVID 19 New York State Executive Order ” Essential Business”. If you decide to move with Macks Moving during the COVID 19 New York State Executive Order “Essential Business” it is at your own risk and acknowledgement of this term, we will not be held liable for any damages, sickness or death for a customer.

21. Disclaimer of warranties: Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

Macks Moving is not responsible for delays due to road traffic conditions.

Macks Moving is not responsible for a buildings’ time restrictions.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.In no case shall Macks Moving, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.